Client Caseworker Boundaries

As early members of Government Assisted Refugees’ teams in supporting their settlement in Canada, it’s especially important to have a clear framework for appropriate boundaries between ourselves and out clients. As service providers, these are beneficial in maintaining our own well being. They also allow us to best serve clients ethically and consistently.

Through collaboration with our professional development working group, the CSS network has developed a Client Caseworker Boundary resource that gives best practice information on particular situations and guidelines for how to proceed, including:

  • Accepting gifts from clients
  • Effectively handling encounters with clients in the community
  • Guidelines for self disclosure of relevant personal experience during service provision

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