Work from Home Resources

Working from home has become a new reality for many caseworkers due to the Covid-19 pandemic and social distancing protocols. How can we approach this new reality and adapt to our current setup to best serve clients in the CSS program?

Best Practices

Work from Home Best Practices during Covid-19 Pandemic (EN, PDF)

On March 11, 2020 The World Health Organization confirmed Coronavirus as a pandemic
indicating that it is a disease that is spreading in multiple countries around the world at the same time. Following The WHO’s declaration, On March 17, Ontario announced a state of emergency and ordered several businesses and organizations to shut down or adapt to new restrictions.

Working from home has posed challenges for staff and managers while delivering services to clients however, it is not without benefits. In this document, we will be highlighting the benefits and challenges of working from home during COVID along with successful tips and strategies to overcome those challenges. This document is prepared in collaboration with all CSS Sites.

Boundaries in CSS Intensive Case Management (EN, PDF)

As early members of Government Assisted Refugees’ teams in supporting their settlement in Canada, it’s especially important to have a clear framework for appropriate boundaries between ourselves and out clients. As service providers, these are beneficial in maintaining our own well being. They also allow us to best serve clients ethically and consistently.

Through collaboration with our professional development working group, the CSS network has developed a Client Caseworker Boundary resource that gives best practice information on particular situations and guidelines for how to proceed, including:

  • Accepting gifts from clients
  • Effectively handling encounters with clients in the community
  • Guidelines for self disclosure of relevant personal experience during service provision


Toolkit: Refugee Training and Orientation: A Guide and Workbook for Service Providers

This training-of-trainers (ToT) guide was developed by the Cultural Orientation Resource Center for service providers who work with refugees overseas or domestically to enhance understanding and delivery of orientation and training. Practitioners can use this guide to enhance their capacity to:

  • Effectively conduct needs assessments
  • Work with diverse groups of people and groups with special needs
  • Incorporate various training methods into orientation
  • Train trainers
  • Collaborate with partners in orientation design and delivery


Accompagnement à distance: Guider les professionnels en développement de carrière sur la pratique en ligne

Organisé par CERIC Canada (mai 2020) et présenté par Michel Turcotte, conseiller d’orientation, psychologue, doctorant à l’université Laval. Turcotte est membre du Centre de recherche et d’intervention sur l’éducation et la vie au travail (CRIEVAT). Prévu pour le domaine du développement de carrière, mais également applicable au secteur d’établissement.

Description: La crise de la Covid 19 et ses répercussions sur notre modèle traditionnel d’intervention en développement de carrière, nommément en personne, nous force à explorer d’autres méthodes pour communiquer avec nos clients. La pratique à distance, communément appelée la « télépratique », offre une opportunité d’accompagner nos clients selon différentes modalités, que ce soit par téléphone, échange de courriels, clavardage ou vidéoconférence. Les recherches menées depuis plus de 25 ans sur la télépratique nous montrent que le praticien en développement de carrière peut s’appuyer sur des données probantes pour amorcer la télépratique.

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