CSS develops toolkits for service provider organizations, in order to standardize the approach to core elements of settlement service delivery. These resources are intended to provide an overview of the topic of interest and tangible steps to be taken in order to implement these ideas strategically and effectively.

Community Capacity Building Toolkit (PDF)

Trousse référentielle pour le Renforcement de la capacité communautaire (RCC) (PDF, FR)

The National GAR Case Management – Client Support Services (CSS), Community Capacity Building Toolkit, has been developed to standardize the approach, not the process, of effective and inclusive community capacity building across CSS sites. It exists for CSS managers and staff, but can also be applicable to secondary audiences (e.g. RAP/Settlement/Life Skills workers, etc.).

Tip Sheet: Harnessing Volunteer Energy to Support and Welcome Refugees in Your Community

A resource for guidance on engaging, supporting, and managing volunteers to help welcome refugees in your community. It includes tips on volunteer outreach, designing options for volunteer engagement, volunteer onboarding, and keeping volunteers energized. Developed by Welcoming America.