{"id":913,"date":"2019-11-18T21:39:24","date_gmt":"2019-11-18T21:39:24","guid":{"rendered":"http:\/\/clientsupportservices.ca\/?page_id=913"},"modified":"2021-06-02T19:05:59","modified_gmt":"2021-06-02T19:05:59","slug":"resources","status":"publish","type":"page","link":"https:\/\/clientsupportservices.ca\/fr\/resources\/","title":{"rendered":"Ressources"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><span style=\"color:#ef8d15\" class=\"has-inline-color\">Dans cette section, vous pouvez trouver 3 types d'informations cl\u00e9s pour Services de soutien aux clients. Ces ressources sont des outils informatiques pour les agents SSC, les gestionnaires du programme et les organisations. De plus, les rapports SSC analysent les informations collect\u00e9es de la base de donn\u00e9e centrale pour discuter les tendences, les obstacles et les r\u00e9sultats du programme. <\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/clientsupportservices.ca\/fr\/category\/reports\/\" data-type=\"URL\" data-id=\"https:\/\/clientsupportservices.ca\/category\/reports\/\" target=\"_blank\" rel=\"noreferrer noopener\">Rapports<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Un \u00e9l\u00e9ment essentiel de coordination du programme SSC est le suivi des r\u00e9sultats et l\u2019assurance de la qualit\u00e9. L\u2019\u00e9quipe de coordination nationale a d\u00e9velopp\u00e9 un syst\u00e8me r\u00e9glement\u00e9 pour mesurer le progr\u00e8s des clients afin qu\u2019on sache l\u2019impact du programme avec clart\u00e9. En utilisant ces donn\u00e9es, l\u2019\u00e9quipe de coordination nationale peut ainsi d\u00e9velopper des rapports qui sont distribu\u00e9s au gouvernement et aux autres parties interess\u00e9es.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/clientsupportservices.ca\/fr\/category\/resources\/\" data-type=\"URL\" data-id=\"https:\/\/clientsupportservices.ca\/category\/resources\/\" target=\"_blank\" rel=\"noreferrer noopener\">Ressources<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les ressources sont des documents pratiques qui peuvent faciliter votre d\u00e9veloppement professionnel pour optimiser le rendement et favoriser l\u2019am\u00e9lioration du programme SSC.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/cssmoodle.ethinksites.com\/\" data-type=\"URL\" data-id=\"https:\/\/cssmoodle.ethinksites.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Plateforme d'apprentissage en ligne<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les fournisseurs de services SSC peuvent acc\u00e9der \u00e0 notre plateforme d'apprentissage en ligne, un recueil de nombreux ressources additionelles comme les formations virtuelles, les mod\u00e8les de documentation et les politiques du programme. <\/p>","protected":false},"excerpt":{"rendered":"<p>In this section, you will find 3 categories information that are integral to Client Support Services. These tools aim to help CSS case workers, management and organizations by providing information,&#8230; <\/p>\n<div class=\"link-more\"><a href=\"https:\/\/clientsupportservices.ca\/fr\/resources\/\">Lire la Suite<\/a><\/div>","protected":false},"author":139771470,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_crdt_document":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"footnotes":""},"class_list":["post-913","page","type-page","status-publish","hentry"],"jetpack_likes_enabled":true,"jetpack_sharing_enabled":false,"jetpack_shortlink":"https:\/\/wp.me\/P9Xs1G-eJ","amp_enabled":true,"_links":{"self":[{"href":"https:\/\/clientsupportservices.ca\/fr\/wp-json\/wp\/v2\/pages\/913","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/clientsupportservices.ca\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/clientsupportservices.ca\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/clientsupportservices.ca\/fr\/wp-json\/wp\/v2\/users\/139771470"}],"replies":[{"embeddable":true,"href":"https:\/\/clientsupportservices.ca\/fr\/wp-json\/wp\/v2\/comments?post=913"}],"version-history":[{"count":7,"href":"https:\/\/clientsupportservices.ca\/fr\/wp-json\/wp\/v2\/pages\/913\/revisions"}],"predecessor-version":[{"id":3187,"href":"https:\/\/clientsupportservices.ca\/fr\/wp-json\/wp\/v2\/pages\/913\/revisions\/3187"}],"wp:attachment":[{"href":"https:\/\/clientsupportservices.ca\/fr\/wp-json\/wp\/v2\/media?parent=913"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}