The National GAR Case Management – Client Support Services (CSS) program is funded by Immigration, Refugees and Citizenship Canada (IRCC), coordinated by the YMCA of Greater Toronto (where the National Coordination Team is based) and implemented through several sites across Canada. On a yearly basis, the CSS program serves an average of about 8,500 clients.
The CSS Program uses a unique model with three core components:
- Case Management: From the initial health screening to the development of personalized settlement plans, CSS Case Workers provide mobile and flexible support that will help clients to transition with ease in the first year of arrival.
- Community Capacity Building: The CSS Program works to strengthen partnerships and engage the broader community. Connecting to the larger network allows for better and more accessible services.
- Standardized Professional Support and Program Advancement (National Coordination): The YMCA of Greater Toronto coordinates this dynamic program ensuring the CSS sites are continually collaborating, improving and moving towards a shared vision of helping Government-Assisted Refugees meet the challenges of a new home.