Client Support Services (CSS) is a client-centered, intensive case management model, developed in collaboration and consultation with partner sites, to support eligible clients across Canada during their first 12–18 months of resettlement, in alignment with IRCC’s Case Management Framework.

What Sets CSS Case Management Apart?

Case management services are delivered in the community and within clients’ natural environments (e.g., home visits and community accompaniment), with a focus on building connections with community supports such as landlords, employers, and teachers.

• Frequent one-on-one interaction between CSS staff and clients throughout the duration of the program, based on the client’s level of need.
• Services are delivered through an empowerment-based approach that builds on client’s strengths and assets
• Administration of the Needs Assessment Matrix at regular intervals

Who is part of the CSS network?

Find out more about our partner agencies.

If you are interested in joining the CSS network please click here.