Resources

Standards of Practice in Intensive Case Management

This document sets out standards for intensive GAR case management, as based on the Client Support Services (CSS) program, the only program in Canada providing GARs with 12-24 months of intensive case management support upon their arrival. The following standards reflect the goals and principles of the CSS program as well as a desired national reform on intensive case management services for GARs.

Standards of Practice in Intensive Case Management

Community Capacity Building Toolkit

The National GAR Case Management – Client Support Services (CSS), Community Capacity Building Toolkit, has been developed to standardize the approach, not the process, of effective and inclusive community capacity building across CSS sites. It exists for CSS managers and staff, but can also be applicable to secondary audiences (e.g. RAP/Settlement/Life Skills workers, etc.).

Community Capacity Building Toolkit