CSS National Narrative Reports have two components:
- A compilation of iCARE Narrative Reports submitted by each service provider site to the IRCC, which analyses collective results to identify trends and gaps in CSS service delivery, and
- A focused analysis regarding specific topics of interest within the CSS program that outlines promising practices, scope of challenges, program responses and recommendations.
As a program funded through IRCC, we complete regular reporting responsibilities to track the ways that Client Support Services improves sector knowledge, trends in the outcomes of clients within the program, and reflect on areas of further investment. The 2017-2020 Final Narrative Report examines these trends over a three year period, particularly focusing on CSS’s transition to a national program.