CSS Standards and Guidelines aim to standardize settlement service delivery to GARs across Canada. Based on best practices in the sector, current and emerging trends and national requirements, these standards holistically reflect the goals and principles of the CSS program.

Standards of Practice in Intensive Case Management

This document sets out standards for intensive GAR case management, as based on the Client Support Services (CSS) program, the only program in Canada providing GARs with 12-24 months of intensive case management support upon their arrival. The following standards reflect the goals and principles of the CSS program as well as a desired national reform on intensive case management services for GARs.