CSS Evaluations

As a program funded through IRCC, we complete regular reporting responsibilities to track the ways that Client Support Services improves sector knowledge, trends in the outcomes of clients within the program, and reflect on areas of further investment.

Work from Home Resources

Working from home has become a new reality for many caseworkers due to the Covid-19 pandemic and social distancing protocols. How can we approach this new reality and adapt to our current setup to best serve clients in the CSS program?

CSS Special Reports

CSS Special Reports focus on key topics and emerging patterns within the resettlement sector in order to explore key issues, solutions, best practices and recommendations in order for the sector to adapt in a timely manner and grow professionally.

Francophone Newcomer Reports

As a network that is based upon client centered, empowerment-based service to Government Assisted Refugees (GARs), it is pertinent to the goals of the Client Support Services program to better understand the needs of francophone GAR clients and francophone service agencies.

CSS Statistical Reports

Statistical reports present summaries of yearly program outputs and top client needs. These reports reflect data collected through CSS National Program Case Management tools and iCARE data fields.